Touch Probe shorted Blackbox, Firmware Error

Hi, I'm not electronic-savvy so please bare with me.

I was using the touch probe, and after completing the probe I removed the magnet from the router and something happened to make the touch probe send a surge through my blackbox and turned my laptop off. I know this is very bad, and I'm glad my laptop was able to reboot. It turns out the screw was slightly loose on the probe and for some reason that was the cause.

THe problem now is I can't connect to Openbuilds Control to Blackbox. I've disconnected all the motors and probe from blackbox so it's only connection is the USB, and there is no luck connecting. The blackbox is turning on, but I'm getting the "ERROR!: No supported firmware detected - See docs:blackbox:faq-usb-connection-failed [OpenBuilds Documentation] for more details. Closing port COM3" message.

A support ticket has been submitted, but has anyone had this issue, and do I just need a new blackbox at this point?

Thank you!

 

Thanks Peter, do you know approximately how long it takes to receive a response? I'm wondering if I should order a new blackbox now, I'm under some tight project deadlines

 

Interesting! I gave this some thought, and the laptop charger we use in our shop doesn't have the third prong for grounding, so this is definitely the culprit.
Once I replace that charging cable, that probably won't fix the blackbox.... right?

It's odd, the touch probe still works, the light on the blackbox turns on when I test it. And the USB light flashes red when I connect it to the laptop....

Still waiting on a response from the support team, I had to bite the bullet and order a new blackbox in case I can't figure this out in time.