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Need contact info. Order received damaged last week.

Discussion in 'General Talk' started by Toni Builds, Mar 20, 2017.

  1. Toni Builds

    Builder

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    Hey!
    Order 46448 was received damaged - 4 C beams out of the entire order. Packaging looked good with no damage to package beams were in for shipping. They were also packed well and secure in packaging. Attaching pictures. Sent email from email address the order was placed with - Sent 3/17/17 w/ pictures and have not heard back. Sent message on Facebook. Is there a contact #?
    Also sent message via forum to staff.

    Order 46448
    Last name - Williams


    "One 500mm C-Beam has a void that looks like possibly a manufacturing defect.
    One 1000mm C-Beam has been deformed at the edge. I see no damage on the packaging.
    One 1000mm C-beam has a nick in the outer edge. It is something I can work with, but want to bring it to your attention
    As well as one 1500mm C-beam is bowed. Laying a straight edge across it, a gap of 2-3mm can be seen under the edge. Is this within Spec? The other two have little to no bow."

    Any help is appreciated! Please get back to us here or in email. Thank you!

    Regards,

    Toni
     

    Attached Files:

  2. Toni Builds

    Builder

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  3. MaryD

    MaryD OpenBuilds Team
    Staff Member Moderator Builder

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    A message has been sent to you @Toni Builds. The best place to reach customer service is [email protected] or through your order on the Part Store. They will be happy to help although it may take a bit to get to everyone. Best to you!
     
  4. CiaraB

    CiaraB OpenBuilds Team
    Staff Member Moderator Builder

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    Hello. Thank you for reaching out to us.

    We were happy to ship replacement parts out to you ASAP as it appears your parts were damaged during shipping.
    You will receive your replacements shortly!

    We hope this helps and we greatly appreciate your support!
     
    GrayUK likes this.

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