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Is there a phone number for Customer Support?

Discussion in 'General Talk' started by superfeedmao, Feb 26, 2018.

  1. superfeedmao

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    I ordered a XPro V3 controller earlier today. It didn't shows out of stock when I order it. However, the status shows it is waiting fulfillment now. I sent emails to the customer service this morning and afternoon. There is no one reply me yet. I'm wondering is there a phone number for customer service that I can call?
    Thank you!
     
  2. Giarc

    Giarc OpenBuilds Team
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    Check your spam folder in your email. A lot of people have had similar issues where their email service was classifying emails from OpenBuilds as spam.
     
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  3. superfeedmao

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    I checked it few times. the answer is no. I hope someone can send me an email tomorrow. Thank you for the reply.
     
  4. Rick 2.0

    Rick 2.0 OpenBuilds Team
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    Awaiting fulfillment means just that. Orders are processed in the order they came in and Monday morning orders are in line behind everything that happened over the weekend and depending on the size of the weekend, it could be a couple of days before they catch up as they do an extremely sound job of packing. (Over the years I've learned to order later in the week as the turn around is much quicker.)
     
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  5. superfeedmao

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    sounds like they get pretty good sales. Too busy to answer questions and pack boxes. Thanks for reply.
     
  6. Sprags

    Sprags Well-Known
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    wrong quantities were shipped to me. I sent them messages through customer support. I checked my spam folder. no response. is there a phone number to call?
     
  7. Mark Carew

    Mark Carew OpenBuilds Team
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    Hello @Sprags first I would like to apologize for order quantity being off. The Part Store does get a lot of emails to go though in a day but they are really good at it so it may be that they are reaching out to you as I type this. :thumbsup: Either way I will be sure to check into this for you and let you know as soon as possible. Thank you in advance for your understanding.
     
  8. Shahzad Razi

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    Is there a customer service number? What if a part is bad and needs replacement? How would you handle that?
     
  9. Alex Chambers

    Alex Chambers Master
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    Contact the parts store by raising a new ticket at the link below.

    Contact Us

    It's a good idea to raise the issue here first in case we can resolve the problem but you will find the customer support from the parts store extremely good.

    Alex.
     
  10. Twoody65

    Twoody65 New
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    I ordered a new 1515 machine and sent an email but no reply. I guess I will just keep waiting for a reply.
     
  11. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    If you contacted the correct support (Ticket logged via support.openbuilds.com > new ticket?) you should get a reply shortly. Check your spam folder too.
     
  12. Twoody65

    Twoody65 New
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    I sent an email yesterday to verify that you got my order and to let you know that I'm a VET. I have not had any reply and I did check my spam folder.
     
  13. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Store confirms they replied to you. Check your spam folder. They are resending the reply as well.
     
  14. Twoody65

    Twoody65 New
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    There must be something wrong because I haven't gotten any emails from the store. Could you please tell me when I could expect the machine to arrive so I can keep an eye out for it.
     
  15. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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  16. Rachel Holley

    Rachel Holley OpenBuilds Team
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    Hi Ted!

    Thank you for your service. I just sent a message through the order chat. Can you please confirm if you received it?
     
  17. Twoody65

    Twoody65 New
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    I apologize but I couldn't find the order chat. Which forum is it under. I did check my Yahoo spam folder and it is not there either.
     
  18. Twoody65

    Twoody65 New
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    Peter, can you help me reset my password.
     
  19. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    You are posting here so you have no need to reset a password

    support.openbuilds.com doesn't have logins for customers, you log the ticket and check response in your email.

    Do you have any other mailboxes than the yahoo that doesn't work? Sign up for a Gmail, and send that to the store
     
  20. Twoody65

    Twoody65 New
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    I don't know why my Yahoo account isn't working here because it works for everything else. I'm sorry for being a pest but I just want to know what is going on with my order. Inorder for me to access the support portal I have to log in and the password that I have doesn't work and that is why I need to get it changed. Thank you for your help.
     
  21. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Deleted your email address from public view, please don't post it on the forum, let the store know you have an alternative email via the usual contact method

    Submit a ticket

    Secure and private.
     
  22. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    Normal users don't login there. They log the ticket, read the reply via email. That login is not for customers, but for agents.

    As mentioned earlier

     
  23. Twoody65

    Twoody65 New
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    I just wanted you to know that I got my package this morning. Thank you for all your help. I'm sorry for being such a pain in the butt. :)
     

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