I ordered a XPro V3 controller earlier today. It didn't shows out of stock when I order it. However, the status shows it is waiting fulfillment now. I sent emails to the customer service this morning and afternoon. There is no one reply me yet. I'm wondering is there a phone number for customer service that I can call? Thank you!
Check your spam folder in your email. A lot of people have had similar issues where their email service was classifying emails from OpenBuilds as spam.
I checked it few times. the answer is no. I hope someone can send me an email tomorrow. Thank you for the reply.
Awaiting fulfillment means just that. Orders are processed in the order they came in and Monday morning orders are in line behind everything that happened over the weekend and depending on the size of the weekend, it could be a couple of days before they catch up as they do an extremely sound job of packing. (Over the years I've learned to order later in the week as the turn around is much quicker.)
sounds like they get pretty good sales. Too busy to answer questions and pack boxes. Thanks for reply.
wrong quantities were shipped to me. I sent them messages through customer support. I checked my spam folder. no response. is there a phone number to call?
Hello @Sprags first I would like to apologize for order quantity being off. The Part Store does get a lot of emails to go though in a day but they are really good at it so it may be that they are reaching out to you as I type this. Either way I will be sure to check into this for you and let you know as soon as possible. Thank you in advance for your understanding.
Is there a customer service number? What if a part is bad and needs replacement? How would you handle that?
Contact the parts store by raising a new ticket at the link below. Contact Us It's a good idea to raise the issue here first in case we can resolve the problem but you will find the customer support from the parts store extremely good. Alex.
