Welcome to Our Community

Some features disabled for guests. Register Today.

Is there a phone number for Customer Support?

Discussion in 'General Talk' started by superfeedmao, Feb 26, 2018.

  1. superfeedmao

    Builder

    Joined:
    Feb 21, 2018
    Messages:
    4
    Likes Received:
    0
    I ordered a XPro V3 controller earlier today. It didn't shows out of stock when I order it. However, the status shows it is waiting fulfillment now. I sent emails to the customer service this morning and afternoon. There is no one reply me yet. I'm wondering is there a phone number for customer service that I can call?
    Thank you!
     
  2. Giarc

    Giarc Master
    Builder

    Joined:
    Jan 24, 2015
    Messages:
    838
    Likes Received:
    398
    Check your spam folder in your email. A lot of people have had similar issues where their email service was classifying emails from OpenBuilds as spam.
     
    MaryD likes this.
  3. superfeedmao

    Builder

    Joined:
    Feb 21, 2018
    Messages:
    4
    Likes Received:
    0
    I checked it few times. the answer is no. I hope someone can send me an email tomorrow. Thank you for the reply.
     
  4. Rick 2.0

    Rick 2.0 OpenBuilds Team
    Staff Member Moderator Resident Builder Builder

    Joined:
    Dec 20, 2013
    Messages:
    1,720
    Likes Received:
    754
    Awaiting fulfillment means just that. Orders are processed in the order they came in and Monday morning orders are in line behind everything that happened over the weekend and depending on the size of the weekend, it could be a couple of days before they catch up as they do an extremely sound job of packing. (Over the years I've learned to order later in the week as the turn around is much quicker.)
     
    superfeedmao likes this.
  5. superfeedmao

    Builder

    Joined:
    Feb 21, 2018
    Messages:
    4
    Likes Received:
    0
    sounds like they get pretty good sales. Too busy to answer questions and pack boxes. Thanks for reply.
     
  6. Sprags

    Sprags Veteran
    Builder

    Joined:
    Nov 23, 2017
    Messages:
    154
    Likes Received:
    13
    wrong quantities were shipped to me. I sent them messages through customer support. I checked my spam folder. no response. is there a phone number to call?
     
  7. Mark Carew

    Mark Carew OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Jun 28, 2013
    Messages:
    2,103
    Likes Received:
    1,377
    Hello @Sprags first I would like to apologize for order quantity being off. The Part Store does get a lot of emails to go though in a day but they are really good at it so it may be that they are reaching out to you as I type this. :thumbsup: Either way I will be sure to check into this for you and let you know as soon as possible. Thank you in advance for your understanding.
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice