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Interface not booting

Discussion in 'General Talk' started by cmwwebfx, Jul 6, 2021.

  1. cmwwebfx

    cmwwebfx New
    Builder

    Joined:
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    Hi, i have received my interface and blackbox last week, gone through the documentation.

    I've connected the interface to blackbox via the black cable supplied. However when I power on the blackbox the interface does not seem to boot up. It shows instead a red AUX light. I've seen others power their one up and the interface lights up and goes into a boot sequence. Mine unfortunately does not.

    20210706_172003.jpg 20210706_171938.jpg
     

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  2. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Project Maker Builder Resident Builder

    Joined:
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    Please make contact with http://support.openbuilds.com/support/home > New ticket they will be happy to address this for you.

    Normally if one of the AUX leds come on, and nothing else, its a incorrectly connected, reversed cable, couldn't initially see the labelling on the pictures (answered from phone outside office hours earlier, removed) - does seem correct now that I can look it up.
     

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