Some of the items I purchased were defective and one was probably damaged before it was packaged and sent to me. I contacted Open Builds through their web based contact page as well as through an email address I got from an email from TrishC. I know it's only been a few days but I haven't heard anything back from them. A few weeks back I placed an order for some items and submitted the purchase. A minute later I realized I forgot one item and quickly sent a message asking if I could add one more item, a package of screws. No response. So I placed the separate order for screws and ended up paying 6 more dollars for shipping. Yes I know it was my fault and their ordering system is automated so I was **** out of luck. But no one had the courtesy to respond. Now even with the items I messaged them about I don't expect any response. Quite frankly this really sucks. It seems they don't really care about their customers. Probably feel they don't need to since another sucker will come along.