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Customer Service: Wrong items sent for Order #59917

Discussion in 'General Talk' started by ajohnsonlaird, Jan 10, 2018.

  1. ajohnsonlaird

    Builder

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    Hi:
    Sorry to clutter the forum, but I sent an email a couple of days ago and cannot tell if anyone's received it and is taking action.

    Order #59917 was for 2 × V-Slot® NEMA 23 Linear Actuator Bundle (Lead Screw), length 500mm but what was sent were two 250 mm instead. I sent details with the order and a scan of the packing list that show the error on 2018-01-08 at 11:07 Pacific to [email protected].

    Could someone please respond so I can get the correct parts?
    Thanks in advance
    Andy
     
  2. Jonathon Duerig

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    It sometimes takes them a few days, but they have always responded when this kind of thing has happened to me. And they are good at making things right. So if you wait a bit longer they should be in contact with you.
     
    MaryD likes this.
  3. GrayUK

    GrayUK Openbuilds Team
    Staff Member Moderator Builder

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    Andy
    It's been forwarded to Parts
    They will be in touch with you shortly :thumbsup:
    Gray
     
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  4. ajohnsonlaird

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    Thanks, Gray (and Jonathon) -- OB's customer service/order fulfillment has been so good in the past that I was a bit alarmed not to get an automated "got your email" message and concerned that a server might have "black-holed" the message....

    Cheers
    Andy
     
  5. TrishC

    TrishC OpenBuilds Team
    Staff Member Moderator Builder

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    Thank you for your kind words Andy. Yes, we have received your email and the Part Store has reached out to you. We recently had inclement weather which has temporarily impacted their response time. We are finally thawing out and getting caught up. :thumbsup:

    We look forward to seeing your Build!
     
  6. ajohnsonlaird

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    Thanks, TrishC -- I wondered whether the "deep freeze" was part of the problem.
    Someone from the Part Store did make contact...so thank you!

    Regards from "warm" (45F) Portland, OR.
    Andy
     
  7. TrishC

    TrishC OpenBuilds Team
    Staff Member Moderator Builder

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    That's great. Thank you so much.
     
  8. ajohnsonlaird

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    Hi Trish:
    EDIT: Wouldn't you know it -- no sooner had I posted the message below but the package arrived.
    Many thanks again for great customer service.
    Andy


    Sorry to be a pest, but I have not received any indication that the two 500mm lead screws that I ordered have actually been sent....I'm working on a project for a disabled person and it would really be most helpful to know when the 2 × V-Slot® NEMA 23 Linear Actuator Bundle (Lead Screw), length 500mm have been shipped.

    Do you have any information about the shipping please?

    Thanks
    Andy
     
    #8 ajohnsonlaird, Jan 22, 2018
    Last edited: Jan 23, 2018
  9. TrishC

    TrishC OpenBuilds Team
    Staff Member Moderator Builder

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    NP, the Team does a great job packing and shipping so I knew it would arrive soon. Thanks for the update though. Can't wait to see what you are building!
     

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