It seems to take you guys quite some time to reply to messages. I've tried email, Facebook, and your contact form on the site. Sometimes all three at once. I think it's important that you guys know what your customers are thinking about your business, as I'm sure you'll agree. To be completely honest, I feel as though you guys aren't even checking your inboxes at times. Other times, when you do finally get around to replying, it's a couple days later. If it's simply because you're too busy, hiring someone to just answer questions and get back with people would do your company a lot of good. Better yet, hire someone to answer an actual telephone. I don't mean to come across as a over picky customer, but I'm sure others would agree with me that your communication is lacking. In fact, I know others agree with me because they're complaining about the same things I am on your Facebook page, as seen in the screenshots below. My main reason for posting this is because I'm frustrated with the lack of communication I received today which ended up costing me money. Check your inbox for the contact form regarding order #9858. I tried contacting you guys at 7:45am via email, fb, and contact form to see if you were going to run a cyber monday deal, but got no reply. So I went ahead and placed my order anyways because I was needing the parts. I placed that order around noon and you guys ended up announcing a cyber monday deal around 1:00pm. I was just like, "you have to be kidding me!"