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Wrong kit received please help

Discussion in 'General Talk' started by charger06, Oct 11, 2020.

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  1. charger06

    charger06 New
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    Open builds team,

    I recently purchased a Workbee 1010 kit, I got it in the mail yesterday and started following the video build guide. When I got to the part to install the gantry on the side rails I realized that I was sent the wrong parts. I am missing a 1000mm C beam and all the other 1000mm extrusions that need to be used like the one behind the gantry and all the support for the spoil board.

    My order number is
    Order #124113
     
    #1 charger06, Oct 11, 2020
  2. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    #2 Peter Van Der Walt, Oct 11, 2020
  3. charger06

    charger06 New
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    I have done that and I haven't gotten a response yet. I knew this way I actually get a response
     
    #3 charger06, Oct 11, 2020
  4. Gary Caruso

    Gary Caruso OpenBuilds Volunteer
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    Most likely Monday you will get a response.
    Cheers
    Gary
     
    #4 Gary Caruso, Oct 11, 2020
    Peter Van Der Walt likes this.
  5. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    And check your Spam folder. But yes, office hours apply as well
     
    #5 Peter Van Der Walt, Oct 11, 2020
  6. charger06

    charger06 New
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    Are they open/available Monday even though it's a holiday?
     
    #6 charger06, Oct 11, 2020
  7. Rick 2.0

    Rick 2.0 OpenBuilds Team
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    Columbus didn't find New Jersey.
     
    #7 Rick 2.0, Oct 11, 2020
    MaryD, Giarc and Gary Caruso like this.
  8. charger06

    charger06 New
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    ***** UPDATE ***** Openbuilds emailed me back first thing Monday and i had my replacement parts on Tuesday!!!! Thank you again Openbuilds for awesome Customer service!!!!!
     
    #8 charger06, Oct 14, 2020
    Scott D, Giarc, sharmstr and 2 others like this.

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