Welcome to Our Community

Some features disabled for guests. Register Today.

Sign Up

My BlackBox and Limit Switches failed in the most unexpected way

Discussion in 'CNC Mills/Routers' started by Steve French 17, Nov 17, 2021.

Tags:
  1. Steve French 17

    Steve French 17 New
    Builder

    Joined:
    Jul 30, 2018
    Messages:
    8
    Likes Received:
    1
    So - today I'm milling a sign and it starts up just fine - it runs for a few minute and I leave it unattended. I check on it about 20 minutes later and I discover that the machine has jammed itself against one side of the gantry (a limit switch has failed, due to improper placement). The steppers are still on at this point, and Interface is still working.

    I turn the black box off for safety, and rotate the steppers away from the side of the gantry and while the cooling fan turns on in the BlackBox nothing else happens. Interface is not on, the steppers are not engaged, and the stepper lights are not on.

    Does anyone have any idea where to start on troubleshooting?
     
    #1 Steve French 17, Nov 17, 2021
  2. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Builder Resident Builder

    Joined:
    Mar 1, 2017
    Messages:
    14,002
    Likes Received:
    4,113
    Contact the OpenBuilds Partstore for assistance - log a ticket via Support
     
    #2 Peter Van Der Walt, Nov 17, 2021
  3. David the swarfer

    David the swarfer OpenBuilds Team
    Staff Member Moderator Builder Resident Builder

    Joined:
    Aug 6, 2013
    Messages:
    3,279
    Likes Received:
    1,836
    rotating a stepper motor makes it generate voltage, so moving the gantry generated enough volts to make the fan turn.
    if you MUST move the gantry by hand, do so very slowly to minimize the volts generated and fed backwards into the controller.
     
    #3 David the swarfer, Nov 18, 2021
  4. Steve French 17

    Steve French 17 New
    Builder

    Joined:
    Jul 30, 2018
    Messages:
    8
    Likes Received:
    1
    Should the login I have for the forum work for the support site? My login is not working there.
     
    #4 Steve French 17, Nov 18, 2021
  5. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Builder Resident Builder

    Joined:
    Mar 1, 2017
    Messages:
    14,002
    Likes Received:
    4,113
    No, login button is for support agents. Use the New Support Ticket option under "How can we Help you":

    IMG_20211118_191912.jpg
     
    #5 Peter Van Der Walt, Nov 18, 2021
  6. Steve French 17

    Steve French 17 New
    Builder

    Joined:
    Jul 30, 2018
    Messages:
    8
    Likes Received:
    1
    I did that - but now I can't track the ticket (I have not received any sort of notification)

    sf
     
    #6 Steve French 17, Nov 18, 2021
  7. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Builder Resident Builder

    Joined:
    Mar 1, 2017
    Messages:
    14,002
    Likes Received:
    4,113
    You'll get a reply shortly, check your Spam folder too
     
    #7 Peter Van Der Walt, Nov 18, 2021
  8. Steve French 17

    Steve French 17 New
    Builder

    Joined:
    Jul 30, 2018
    Messages:
    8
    Likes Received:
    1
    I just created a second one (sorry) - still no reply to either ticket via email - the forum system sends them quickly though
     
    #8 Steve French 17, Nov 18, 2021
  9. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Builder Resident Builder

    Joined:
    Mar 1, 2017
    Messages:
    14,002
    Likes Received:
    4,113
    Yeah, the support agent will get to yours shortly and type up a reply. Just sit tight :)
     
    #9 Peter Van Der Walt, Nov 18, 2021

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice