Welcome to Our Community

Some features disabled for guests. Register Today.

Argh!!! It's one thing after another.. USB keep on disconnecting

Discussion in 'Controller Boards' started by thatguypeter, Mar 21, 2019.

  1. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12
    Now I got everything hook up and running, but now the USB port keeps on disconnecting when I move the laptop or cable.. I look at the connection port and it's very loose..plug is not secure tightly into the port... How do I fix this besides duct taping it to make it tight!! I just bought this box and it's now loose.. ARGH!!
    Peter
     
  2. jeffmorris

    jeffmorris Well-Known
    Builder

    Joined:
    Nov 6, 2017
    Messages:
    284
    Likes Received:
    50
    Disable all power saving features, especially on USB ports.
     
  3. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12
    Its not that..the port is really loose and not making a tight contact with the USB port...when the machine move and move the wire it gets disconnected..

    Peter
     
  4. jeffmorris

    jeffmorris Well-Known
    Builder

    Joined:
    Nov 6, 2017
    Messages:
    284
    Likes Received:
    50
    Is the USB port loose on the board?
     
  5. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    Well, the port is the part on the PCB and those are soldered on really well.

    1, any incidents like a trip over the cable, or yanking on it that coulve damaged something?
    2, have you tried a different USB cable?
     
  6. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12
    The box been sit on my CNC table all the time. I just got it up and running and this happen now. I try different cables and some fit OK, but still disconnected when the machine moved. I mean the box haven't even been used at all except for setting up the machine and all the issue I have been having...so now this is driving me crazy...I was one of the first to buy this unit..maybe I should wait until all the stuff been thoroughly tested...I am waiting for the customer services to contact me..nothing from them yet!

    Peter
     
  7. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    We also did reply to your email, but this conversation may be futher along than that one - check your spam folder please?

    They were thoroughly tested, and USB connectors are so standard I dont expect any changes to it in future.

    Post some pics of your board so we can check if its a soldering issue. Unlikely as each board is programmed and tested prior to shipping too, but lets see what it looks like :)
    Maybe a video showing how loose. A bit of wiggle is normal (and one of the advantages of the bigger connector - the contact areas are wide, spring loaded, and super durable - unlike the tiny microusb ports on phones etc)

    I dont think its the looseness, i think its something else... Any other PCs you can test on?
    Power supply connected and power on? (Please do if not)
     
  8. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    Also, any other sources of EMI nearby? Mains power cables near USB? VFD spindle, Plasma, welders?
     
  9. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12

    Here are some pictures..The box have been sitting on my CNC table since I got it. You guys been helping me get this setup and running. I had some issue with it and learning GRBL. It hasn't been running at all except for testing the motors and setup. I had problem before with the connection when it doesn't connect to the software when it launches..I have to try multiplies time switching ports on my laptop to get it to work, but when it actually ran on my first test and die when the cable move that drove me crazy!!!

    Peter
     

    Attached Files:

  10. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    Thanks for the uploads, checking them our now, will revert with a reply in a second :)
    And Yip i recall your prior issues too, both were grbl config related so this is like the first hardware one. I am sure we can find a solution :)

    Sidenote, what machine are you running? Custom? (Speaking about the Grbl config, we have predefined profiles in OpenBuildsCONTROL that just loads all the settings, steps per mm, endstop config, $4, all of them) if its one of our bundles. If not, the bundle profiles are still good templates to start off from.
     
  11. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    PS: Pics look within spec, I know its a schlep but can we just get a closeup of the bottom under the USB to check that its been soldered on perfectly?

    Video: Yeah its a little looser than the factory blackbox I have on my desk. Will tell customer service that they can RMA it for you, thanks for the video. New stock is eta 2-3 weeks though.
     
  12. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12

    I built my own 4'x8' CNC Machine. I am using the Black Box to drive it. I loaded the C Beam XL profile in the Open Software for the setting. I previously had a Rambo 1.4 board running it, but it was to weak to drive the NEMA 23 motors. I really needs to get this up and running ASAP, I got a two boats that needs to be built ASAP.

    Peter
     
  13. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12
    Sorry I was holding it with one hand and trying to get it focus..I will try the bottom too..I had to used my 6 years old son to hold the phone for the video LOL..Peter
     
  14. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    Haha! I do the same! Except then my videos is peppered with more "verbal encouragement" lol, have to mute it when I'm done!

    Thanks for your patience!
     
  15. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    Nice! (; are the Boat plans going in Projects | OpenBuilds (;
     
  16. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12
    The closer I try to get to shot the bottom it loose focus on me..I can see there a white indicator under the USB..it look like it the metal is not really closed under it...may that's why I can't always get a good connection with the software.

    Peter
     

    Attached Files:

  17. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    It's OK we'll look closer when its returned. For what its worth, couple hundred out the door with no one else having this issue, so when you get a replacement you'll be fine.

    (PS; might get better focus if you unscrew the bottom plate, hold just brains on the table, lying flat hehe)
     
  18. thatguypeter

    Builder

    Joined:
    Jan 28, 2019
    Messages:
    43
    Likes Received:
    12
    Do you know the replacement be shipping and how do I get this unit back to you? I live in Lgnwood WA and its been really sunny lately so I am dying to get cutting on the boat parts and fibreglassing in the warm days. also what project section are you talking about? I designed a catamaran style luxury boat for a poor man..doing the prototype now.

    Peter
     
  19. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    [email protected] will be sending over the info to your email. If not in your inbox shortly, check your spam folder too :)

    Projects = where people share the things they make (Click the link at the top) with their machines
    Builds = where people share the machines they made
     
  20. Gary Caruso

    Gary Caruso OpenBuilds Team
    Staff Member Moderator Builder

    Joined:
    May 19, 2016
    Messages:
    774
    Likes Received:
    333
    Peter, couldn't he use the Aux? or does that aux not do that?
    From the pic to me the Left side of the plug looks bent outward, hard to tell, could try to squeeze it slightly back into tightness with channel-lock pliers.
    My plug is super tight, and through a zip tie holding the cable with a gentle loop so the plug isn't taking the motion.
    Gary
     
    Peter Van Der Walt likes this.
  21. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
    Staff Member Moderator Resident Builder Project Maker Builder

    Joined:
    Mar 1, 2017
    Messages:
    2,167
    Likes Received:
    1,080
    He could, but the schlep of wiring a FTDI etc. We'll sort him out :) you know thats how we roll :)
     
  22. Christian James

    Christian James Well-Known
    Builder

    Joined:
    Jun 8, 2018
    Messages:
    112
    Likes Received:
    39
    I think it should be mentioned here that laptop USB ports can cause connection issues when they've had multiple insertions - everything from an erratic connection to a complete failure.
     
    Peter Van Der Walt likes this.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice