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Account creation on support.openbuilds.com website

Discussion in 'General Talk' started by jupitercnc, Jul 20, 2022.

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  1. jupitercnc

    jupitercnc New
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    Hello,

    Could you please tell me how to create an account on "support.openbuilds.com" website ?

    The login pages does not include any "register" link in order to create an account.

    I created a ticket (without being connected) and i'm unable to track the ticket resolution because i'm not logged in.

    Thanks in advance for your answers.
     
    #1 jupitercnc, Jul 20, 2022
  2. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    You don't. The accounts/login is for support agents

    You simply click on the NEW TICKET option and proceed from there. Check your Email for a reply soon - if you don't have a reply yet you are still in the queue and will be helped shortly
    Check your SPAM folder too if its been more than a day
     
    #2 Peter Van Der Walt, Jul 20, 2022
  3. jupitercnc

    jupitercnc New
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    Thank you for you quick answer.

    However, how can I track my ticket resolution ?
     
    #3 jupitercnc, Jul 20, 2022
  4. Peter Van Der Walt

    Peter Van Der Walt OpenBuilds Team
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    We only use the form to open the ticket - from there everything is by email. Just sit tight :) you'll be helped soon enough - usually within an hour or two in US business hours
     
    #4 Peter Van Der Walt, Jul 20, 2022
    David the swarfer likes this.
  5. jupitercnc

    jupitercnc New
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    Ok thanks for the provided informations.
     
    #5 jupitercnc, Jul 20, 2022

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