Various issues (Moved / threads consolidated)

Happy to help: Look at the menu up top of the page:



Use the New Ticket option to create a support ticket for the store

 

Check your SPAM Folder as well

 

Hi Dustin.
We have been chatting via email. Was there something else that you need?

 

Hi Dustin,

I think there is some confusion. You have been talking to me through email http://support.openbuilds.com/support/home. What you are commenting on right now is our forum. I will update the order and your account to reflect the new email address above and email your tracking # to you.

 

BlackBox 4X or X32?

 

Then not related to the thread you posted in (4X specific issue).

Moving your posts to a new thread

For X32 connection issues, see the documentation's comprehensive FAQ instead. docs:blackbox-x32:faq-usb-connection-failed [OpenBuilds Documentation]

In future, please open your own thread for your own issues unless directly related to an existing thread thanks, just helps keep the forum well organised to help you best.

 

It is, so lets check that first for you. Can you post pictures of how you have the PSU wired to the BlackBox (both ends) and pictures of the PSU if its not our usual

 

Thanks, but its missing the power supply side pictures also requested

 

We'd be happy to check everything for you - just best. Thanks

The more info you provide the less back-and-forth the quicker we can get you sorted.

Please do post pictures of the Power Supply wiring for review

Awaiting all the info requested to continue

 

That is still not the pictures of the power supply - those three are just three more different angles of the BlackBox X32.

You already mentioned you had the power supply wired up:

If it was wired incorrectly, or its a bad PSU, best to disclose so we can see if theres a way forward.

Feels a bit like you are avoiding posting the pictures, after three requests so far. Was there an accidental miswire?

 

So on the BlackBox you have GND as white (incorrect)


But on the PSU you have correctly got Black on GND.


Reverse polarity wiring sadly would have been the cause of death. See the IMPORTANT WARNING sections of the Documentation: docs:blackbox-x32:connect-psu [OpenBuilds Documentation]

As mentioned in the FAQ's Section 6.3.1 some incorrect wiring can cause permanent damage

Sorry about assuming you were withholding. By the third request (along with the symptoms and the reply denying that it would be related) it felt best to ask. Imagine our perspective from the above conversation as well.

Sadly this BlackBox is destroyed.
Unfortunately the warranty does mention exclusions

See OpenBuilds Warranty

 

Checkout BlackBox Motion Control System X32

Triple check all wiring against BlackBox Documentation before powering on anything to avoid future damage.